Careers

Help Desk Technician in Walbridge, OH

3/21/2022

The Rudolph Libbe Group is a one-stop provider of construction and consulting services that range from site selection and financing to ongoing facility management. RLG, comprised of Rudolph Libbe Inc., GEM Inc., GEM Energy, Lehman Daman and Rudolph Libbe Properties, operates as one team. RLG is headquartered in Toledo with offices in Cleveland, Columbus and Lima, Ohio; and Plymouth, Michigan. Markets served include automotive, chemical, food processing, healthcare, industrial/manufacturing, institutional, metals, power/petrochemical, refining, educational, commercial/retail, hospitality/recreation and warehouse/distribution. When our team of multi-disciplined experts get involved early, you’re set up for long-term success. We bring our skilled trades, safety-first culture and collaborative
process to every project and service. When you are ready to find property, build, renovate or maintain your facility, make the Rudolph Libbe Group your first call. For additional information, visit RLGbuilds.com.

We are seeking a Help Desk Technician located at our Walbridge, OH locations. In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and staffing the internal IT
Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

JOB RESPONSIBILITIES

  • Provide helpdesk support and resolve problems to the end user’s satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk

  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

  • Modify configurations, utilities, software default settings, etc. for the local workstation

  • Assist in setup of network devices such as smart phones, tablets, etc.

  • Utilize and maintain the helpdesk tracking software

  • Document internal procedures

  • Assist with onboarding of new users

  • Ensure each delivered system has the proper peripherals required by the end user

  • Install, test, and configure new workstations, peripheral equipment, and software

  • Maintain inventory of all equipment, software, and software licenses

  • Escalate issues in a timely manner to the proper technician

  • Manage PC setup and deployment for new employees using standard hardware and software

  • Verify users and computers are assigned to proper groups in Active Directory

  • Perform timely workstation hardware and software upgrades as required

  • Other duties as assigned by supervisor

SKILLS

  • Knowledge in Office 365, particularly as it relates to end user basic functions

  • Basic understanding of macros within Microsoft Office Suite

  • Fundamental understanding of networking and IP telephony

  • Fundamental understanding of Active Directory as it relates to end user security

  • Excellent written and oral communication skills

  • Demonstrated capability of strong problem-solving skill using logical and methodical methods

  • Self-motivated

EDUCATION/EXPERIENCE

  • Experience troubleshooting and repairing computers and network equipment

  • A minimum of a high school degree is required.  Some college education a plus.

Interested parties should apply on our website at www.rlgbuilds.com/careers.

The Rudolph/Libbe Companies Inc. is an Equal Employment Opportunity Employer.

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